Information you submit
The enquiry forms ask for contact details, location and information about the water-heater project. These details are submitted through the website's enquiry system so the request can be reviewed and a response considered. Relevant information may be shared with an independent provider for that purpose.
Do not submit payment-card details, passwords, government identifiers or other unnecessary sensitive information. You do not need to provide contact details to read guides or use the cost planner.
Website measurement
The website uses Google Analytics to measure visits and use of the site. Analytics technology may use cookies or similar identifiers. Your browser settings and privacy tools can limit cookies and tracking; this can affect measurement or some website functions.
Google's privacy policy explains its handling of information.
Inquiries and independent providers
This website does not itself perform installation work. If a provider responds, ask that provider about its handling of your information before supplying further details or entering a service agreement. Provider availability and a response are not guaranteed.
Questions or requests
Use the contact page to raise a privacy question or request about information you submitted. Identify the enquiry using only the details needed to locate it; do not send identity documents through the public form.
This page was reviewed October 6, 2026.